Course Terms and Conditions

Below are the terms and conditions of our locksmith training courses.

1. You (the student / operative / company) are not guaranteed a place on the course until the course deposit of £100.00 is received by the UKLA.
2. Any persons with convictions or pending convictions for theft or burglary will have their applications refused.
3. Course deposits are not refundable under any circumstances.
4. If a student fails to turn up on either day(s) of the course, the UKLA reserve the right to refuse any refund and refuse presentation of the certificate.
5. Course deposits will not be returned if the application is unacceptable.
6. The UKLA are not liable for any injury that may be caused on the course or liable for any unlawful behaviour by their students.
7. All course notes, Certificate and Drill point manual are for the intended student only. Action, to include a claim for damages, may be taken against anyone if the above documents are sold or lent to any other persons/parties.
8. Any replacement documents are chargeable.
9. The UKLA are not responsible for any loss or damage to the students belongings.
10. If full payment has been received and the student wishes to re-arrange their course date, then provided 21 working days notice has been given, UKLA will re-arrange the course dates to suit both parties.  No refunds are to be given if full payment has been received and the student wishes to cancel / have a refund due to his / her own cancellation.
11. If a student fails to attend all or part of the UKLA course without giving at least 5 working days notice to UKLA, the UKLA reserve the right to take the balance of any monies due from the students credit/debit card account.
12. Course payments cannot be transferred from one student to another student or third party.
13. If you attend any part of the course and then cannot complete it there is a maximum duration allowance of 12 months to come back and complete the course

Complaints procedure:

• If you have a complaint please contact us via email or by letter with the details. We will reply within 3 working days to consider your complaint.
• We will email you or write a letter back within 3 working days of receiving it to acknowledge your complaint.
• We will then investigate your complaint and email or write to you with our conclusions.